Ascentify is published in the October 2015 addition of Contact Center Pipeline Magazine, “Agent Development and QA: Working in Tandem”. “BPOs and contact centers are constantly looking at ways to drive efficiencies and increase CSAT and NPS scores. We firmly believe that the associate has the single most important role in positively effecting CSAT and NPS scores. As such, contact centers that effectively integrate their QA functions with on-going associate development are “best-of-breed” and they significantly differentiate themselves from their peer-group of organizations.” stated Elias Diamantopoulos – CEO Ascentify.
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