30 September 2016 Ottawa

British Telecom becomes and Ascentify partner

British Telecom selects Ascentify to deliver job skills training and language/communication training to its customer facing staff in India. “Several of our BPO customers supported various BT business processes and utilized our platform to train their support staff. It is now an honor to have BT as a direct... [READ MORE]

30 June 2016 Ottawa

Ascentify eSuite provides voice and non-voice training and assessment capabilities

With the official release of our new module to support Writing Skills development and expanded Recruiting capabilities, the Ascentify eSuite is now uniquely positioned to address both non-voice and voice related Recruiting and Training requirements for the contact center industry. “Ascentify eSuite is the... [READ MORE]

06 February 2016 Ottawa

Ascentify releases early versions of its Writing Module

Ascentify expands its Ascentify Player to include training and assessment support for Writing Skills development. “We are very proud of the fact that we have a very strong relationship with our customers and partners and they in turn help to shape our product direction. In this spirit, we have released early... [READ MORE]

04 December 2015 Ottawa

Ascentify wins a Brandon Hall 2015 Excellence in Technology Award

Ascentify was awarded a Brandon Hall 2015 Excellence in Technology Silver Award for Best Advance in Unique Learning Technology. “We are extremely honoured to have won a silver award in this category. Brandon Hall is extremely well respected in the industry and to be recognized is an achievement we are very... [READ MORE]

01 November 2015 Ottawa

Agent Development and QA: Working in Tandem

Ascentify is published in the October 2015 addition of Contact Center Pipeline Magazine, “Agent Development and QA: Working in Tandem”. “BPOs and contact centers are constantly looking at ways to drive efficiencies and increase CSAT and NPS scores. We firmly believe that the associate has the single most... [READ MORE]