Contact Center eLearning solutions

High-performing workforce

Assessment and training are crucial for a high-performing workforce. Identifying talent and developing agents require robust infrastructure and methodology.

Ascentify solutions are trusted by contact center clients across the globe to assess and train near hires, new hires, production agents and back-office staff for voice and non-voice business processes – at scale.

Maximize productivity and minimize costs across the employee lifecycle

Screen

Screen tens of thousands of candidates quickly and effectively with out-of-the-box assessments.

Identify promising candidates to progress to full assessment.

Assess

Assess thousands of the most promising candidates for skills crucial to your operations.

Select from a wide range of customizable assessments across communication, job skills and soft skills.

New hire

Increase pass-rates for new hires and improve individual training and performance.

Shorten ramp-up times with an integrated training and assessment platform.

Continuous learning

Maximize employee productivity and improve operational metrics through ongoing and personalized training and eLearning activities.

Proven results across the board

Our contact center customers see improvements across a range of metrics.

Higher new-hire performance

15%

Reduction in customer communications errors

Streamlined training

20%

Reduction in training time at on-boarding

Shorter time to production

18%

Improvement in throughput – more agents move to production seats

Improved customer satisfaction

4%

Average hike in CSAT

Reduction in attrition

3%

Lower yearly attrition

Improved operational metrics

10%

Improvement in average call-handling time

Training to suit your needs

Ascentify’s out-of-the-box content ensures a fast set-up. Our configurable set-up enables the integration of in-house training and testing for a tailored solution.

Pick and combine modules for job skills, soft skills and communications – verbal and written – for effective, process-specific learning:

Build training scenarios from live customer interactions
Capture tone and accents
Improve comprehension and judgment
Deliver role-specific training

With our solutions, you can improve agent performance across job functions, be it Collections, Sales, Claims processing, Reservations or general Customer Care.